Privacy Policy
How we collect, use, and protect your personal information.
Welcome to Sadguru Pets Cremation & Burial Services ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for our services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
1.1 Information You Provide Directly
When you contact us, fill out our enquiry form, or book a service, we may collect the following information:
- Your full name
- Phone number and/or WhatsApp number
- Email address
- Your residential address or area in Bengaluru
- Details about the service you require
- Type of pet and any special requirements
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and browser type
- Pages visited and time spent on our website
- Referring website or search terms used to find us
- Device type and operating system
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our pet funeral and cremation services
- To respond to your enquiries and service requests promptly
- To coordinate pickup, cremation, burial, and other services
- To send you confirmations, receipts, and service updates
- To improve our website and services based on usage data
- To comply with applicable legal obligations
3. How We Share Your Information
We do not sell, trade, or rent your personal information to any third party. We may share your information only in the following limited circumstances:
- Service Delivery: With trusted team members or service partners who assist in delivering our services (e.g., priests for Pooja ceremonies, vehicle operators for pickup services), bound by confidentiality obligations.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Protection: To investigate or prevent fraud, security breaches, or violations of our policies.
4. Data Storage and Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:
- Secure storage of contact information
- Restricted access to personal data on a need-to-know basis
- Regular review of our data collection and storage practices
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Cookies and Tracking
Our website may use basic cookies to improve your browsing experience. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some portions of our website may not function properly.
6. Third-Party Links
Our website may contain links to third-party websites (such as Google Maps or WhatsApp). We are not responsible for the privacy practices of these websites and encourage you to review their respective privacy policies.
7. Children's Privacy
Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
8. Your Rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for data processing where applicable
- Object to or restrict certain types of data processing
To exercise any of these rights, please contact us at the details provided below.
9. Retention of Data
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymise it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will update the "Last Updated" date at the top of this page and, where appropriate, notify you by other means. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Business: Sadguru Pets Cremation & Burial Services
- Phone/WhatsApp: +91 8073944570
- Email: sadgurupetcremationandburial@gmail.com
- Address: 18th Cross Road, Near Government First Grade College, Malleshwaram, Bengaluru, Karnataka – 560012